Shipping policy

Pre-Order Items

Some RitzHouzz products are available on pre-order.

Estimated lead time: 6 – 12 weeks.

Delivery timelines may be affected by:

• Shipping conditions
• Customs inspections
• Raw material supply
• Manufacturing delays
• Global logistics disruptions

Refunds or compensation will not be provided for delays caused by such circumstances.

Customers should provide at least two weeks' notice for preferred delivery dates.

Our delivery team will contact customers once goods arrive at our warehouse to arrange delivery.

Customers must ensure furniture can fit through:

• Doors
• Elevators
• Staircases

Product dimensions are provided on the product page.

Furniture delivery includes:

• Delivery to customer address
• Basic assembly
• Placement inside home

Accessories and small items may be delivered via courier and include doorstep delivery only.

Delivery date changes must be requested at least 3 days before the scheduled delivery.

If no one is available at the delivery location at the scheduled time, a re-delivery fee of $50 – $100 may apply.

If the item cannot be delivered via elevator, staircase delivery may be arranged.

Additional charges apply:

SGD $20 per floor

Fees are payable directly to the transporter.

Customers must arrange delivery within the agreed timeline.

If goods remain in storage beyond the agreed delivery date, storage charges may apply.

Typical storage charge:
SGD $10 per day per cubic meter of space.