Refund policy

RitzHouzz Singapore
Operated by Far East Singapore Pte Ltd
UEN: 201329104R

Address
48 Toh Guan East Road
#04-150 Enterprise Hub
Singapore 608586

Phone
+65 6339 0509

Customer Service Hours
Monday – Friday
11:00 AM – 6:00 PM

Return Eligibility

Customers may request a return within 3 days after receiving the item.

To qualify for a return:

• Item must be unused
• Item must be in original packaging
• Item must be in the same condition as delivered
• Proof of purchase is required

Returns must be approved before items are sent back.

Return Address:

RitzHouzz Singapore
48 Toh Guan East Road
#04-150 Enterprise Hub
Singapore 608586

Items returned without approval will not be accepted.

The following items are non-returnable and non-exchangeable:

• Customised products
• Special order items
• Pre-order items
• Clearance sale items
• Display set items
• Products already delivered and assembled

Display items are sold as-is and may contain minor cosmetic marks.

Customers must inspect goods upon delivery.

If goods are defective, damaged, or incorrect, please notify us within 24 hours of delivery and provide photos.

We will arrange repair, replacement, or another suitable resolution.

If a refund is approved:

Refunds will be issued to the original payment method within 10 business days.

Delivery charges are non-refundable unless the issue is due to our error.